Refund policy

At Nume, we stand behind the quality of every product we create. Your experience matters to us, and our goal is to ensure you feel confident in every purchase. If your order isn’t what you expected, we’ll do our best to make it right within the guidelines below.

Returns

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be returned in the original packaging.

Only unopened supplement products are eligible for a full refund. Opened or used items cannot be returned for hygiene and safety reasons.

To start a return, please contact our support team at info@wearenume.com or use the contact form at wearenume.com/pages/contact.

Please include:

• Your order number

• The product(s) you would like to return

• The reason for return

Once your return is approved, you’ll receive the return instructions. Please note that return shipping costs are the responsibility of the customer.

Refunds

Once your return is received and inspected, we’ll notify you by email to confirm approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original method of payment.

• Unopened products: Full refund of the product cost.

• Opened products: Up to 15% refund as part of our 30-day satisfaction guarantee.

• Shipping costs: Non-refundable.

• Return shipping: Paid by the customer.

30-Day Satisfaction Guarantee

If you’re not fully happy with your experience, we want to help.

Within 30 days of delivery:

• Unopened products may be returned for a full refund.

• Opened products may qualify for a 15% partial refund.

Our satisfaction guarantee applies only to orders placed directly through wearenume.com.

Subscription Orders

If you are subscribed to recurring deliveries, you may cancel anytime before your next billing date to avoid being charged and shipped a new batch.

Cancellations can be managed:

• From your account dashboard,

• Via our contact form, or

• By emailing info@wearenume.com.

Orders will not be sent if the subscription is cancelled prior to the next billing date.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Email info@wearenume.com with your order number and photos of the issue, and our team will arrange a replacement or refund as quickly as possible.

Return Address

All returns must be sent to:

Wellhard Corp
283 Cranes Roost Blvd, STE 111
Altamonte Springs, FL 32701
United States

Additional Notes

• We cannot accept returns on opened, used, or partially consumed products.

• Returns sent without prior approval may not be processed.

• Nume reserves the right to update or modify this policy at any time.

Contact Us

For all return or refund inquiries, reach our support team at:

📧 info@wearenume.com
📞 +1-844-400-5756
🌐 wearenume.com/pages/contact